+249 187 14 4000

Sudan Time: GMT+2 | Working Week: Sun - Thu | 07:00 - 16:00

5252

Service support to maximize performance

CTC Engineering strives to maintain the highest standards in after-sales service by investing in a strong customer support network that includes well trained and highly qualified engineers & technical supporting staff who have under gone special qualifying service training from our principal suppliers and who are continuously being monitored and upgraded by the suppliers technical specialists. Service teams are equipped with the required support vehicles, 32 mobile workshops and communication systems to respond to any calls from any part of the country within the same day by.

Technical Support

Through the last 2 decades CTC Group has gained and accumulated a wide scope of technical experiences which in its current activities are readily being delivered and transferred to customers and its operating personnel in the form of:

  • Literature and Instruction Manuals in both Arabic & English language.
  • Initial Training for Operators & Maintenance Staff.
  • Follow-up by refreshing training and updating Knowledge Transfer on job sites.
  • Continuous interaction between CTC Engineering and its customers specially during their operating seasons to insure customer satisfaction.
  • Avail to customers any special tools or diagnostic machines which are not handy for them to acquire.

Customer Orientation

CTC Engineering has adjusted the type of spare parts classification and after sales service as:-

  • Parts for Maintenance.
  • Parts for Repairs.
  • Parts for Overhaul.

CTC Engineering has always provided their customers with genuine spare parts that suit specification and quality standards. A dedicated Spare Parts Department has been set up with the aim of providing:

  • Quality Spare Parts
  • Efficient Supply Chain Management
  • Better Suppliers Management
  • Well trained staff with vast experience
  • Introduce highly competitive products in terms of prices and quality
  • Aggressive introductory prices to combat the growing second hand machines market & influx of new equipment imported from neighbouring countries

Qualified Staff

CTC Engineering avails to its customers a comprehensive setup for services that are delivered by well and highly qualified engineers & technical supporting staff who had undergone special qualifying Service Training from our main principles. Their technical know-how and efficiency are continuously being monitored and upgraded by Suppliers Technical Specialists.

CTC Engineering has prepared and provided its onfield staff with specially and fully equipped vehicles – Mobile Workshops – with communication systems to respond to any emergent calls from any part of the country within the same day.

5252

CTC Service Center and Support

CTC parts distribution network includes 25 dealers across Sudan’s major cities to avail genuine parts and maintain best operational performance for your machines.

Choose a support option below:

  • Facebook

    Find answers, ask questions, and connect with our community @CTCGroup

  • Telephone

    Call an CTC Service Center Representative on 5252

  • No time to chat? Send CTC Service Center your inquiry

Find Us

The Company operates extensive Spare Parts Stores & Warehouses in major cities in Sudan. Sub-dealers are appointed in several towns & cities where our machinery is operating.

Our Brands

CTC Engineering is proud to have been working with some of the leading brands in the field of construction and earth moving equipment from around the world; namely Case Construction, and Astra.