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5454

Keep Your Fleet Running Smoothly

An award-winning service facility offering customers world class after sales service with over 100 qualified technicians attending to customer needs at home or at the service center.

The outreach covers a wide region of upcountry locations and is also serviced by a unique and innovative concept – “Care & Delight Bus” – a mobile workshop that helps Digitech reach customers in remote areas.

Vision

To maintain our position as number one after sales service in Sudan.

Quality Statement

To deliver World Class services and ensure customer Satisfaction, through differentiating Digitech from its competitors and adding value to its customers.

Functions

Main business functions of Digitech Service Center:

  • Maintenance of all products sold by Central Advanced Digitech covering the entire LG range of products distributed in Sudan.
  • Installation of all LG products including LCDs, PDPs, Automatic Washing Machines, Refrigerators and Air Conditioning Systems.
  • AC Project Management, Free Consultation and Design.
  • Provision of Original Materials & Spare Parts.
  • Execution of Annual Maintenance Contracts.
  • Customer Care

Digitech Maintenance Center offers its services through 8 branches and 21 state-of-the-art maintenance centers. The main center in Khartoum North includes a large number of authorized installation contractors, project teams, regular maintenance teams, maintenance teams, mobile installations and SWAT teams. It is backed by a large fleet of valued customer service in their locations.

Highly Qualified

Centralized Call Centre with highly qualified agents

Digitech Service Centre (DSC) was established to serve our most valuable contributors, our customers. DSC is housed in a purpose built, well equipped, up to date facility, staffed with a team of over 115 qualified technicians both expatriate and local from diverse backgrounds. DSC’s main point of contact is through the Customer Information Centre (CIC), with a number of agents available throughout the day to advise and help customers with product, sales as well as service queries.

5454

CTC Service Center and Support

Digitech Customer Information Centre (CIC) employs friendly and highly skilled personnel, and is equipped with the latest technology to assist its agents with the correct information to address the customers’ enquiry.

Choose a support option below:

  • Facebook

    Find answers, ask questions, and connect with our community @DigitechSudan

  • Telephone

    Call an CTC Service Center Representative on 5454

  • Email

    No time to chat? Send CTC Service Center your inquiry

Find Us

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